Boat from Koh Chang to Koh Kood: How to book speedboat tickets and pay
At this time we can only accept payments for tickets by credit card online, via the www.paysbuy.com service, or via direct bank deposit, ATM transfer or Internet Banking transfer for Thai Residents. You can find details for both options on our booking confirmations.
Booking boat tickets online and obtaining them
Booking boat tickets online is required to ensure that you will have a seat on the speed boats to and from Ko Kut, Ko Wai and Ko Mak, at the time and date of your choosing and that we will be able to send one of our Song Theaw to pick you up from your resort, hotel or guesthouse anywhere between White sand Beach on the north and Bang Bao beach in the south, on the west coast of Koh Chang. To do so, we ask you to fill out our form on the Koh Chang to Koh Kood Boat Booking page. After we receive this booking, we will respond with a confirmation by return e-mail, usually within 18 hours, in which we will request an online payment. Please make sure that both our firstname.lastname@example.org e-mail address as well as our email@example.com e-mail address will not be blocked by your (provider's) spam filters and / or regularly check your spam box, as due to the standard layout of, and the words in, our confirmations they are quite often mistaken for SPAM messages.
Once you receive our confirmation message and follow the link in that to (successfully) pay for the tickets online, your booking will become a reservation. If time allows for it, we will then send you a voucher via e-mail after 2 or 3 working days. You can use this voucher to exchange it for actual boat tickets at our Kai Bae ticket booth or, when coming from Koh Kood, Ko Wai or Koh Mak, with the driver of the speedboat or his assistant.
Last minute bookings
As we are still in the process of tweaking our booking system, we currently do not offer an automated way in which you can buy speedboat tickets from Koh Chang online for travel within the following 1 or 2 days. If you require tickets on such short notice, please contact us via the online chat option near the top of this page or, if all operators are sleeping and the button is not showing, via the e-mail address that is listed below.
Cancellations and Refunds
Due to the relatively small fare, all speedboat ticket purchases are strictly non-refundable. International bank charges are usually double of that of the cost of a ticket and only accidental double payments via credit card online can be reversed. If there is a large number of tickets purchased in a single batch, you can contact our offices to discus possible other options.
Changing times / dates
Travel times and dates can be changed up until 24 hours prior to departure, without charge. Kindly use the online chat option or telephone number to change bookings that are dated between 24 and 48 hours before or just reply to our voucher e-mail if it's > 48 hours. We will confirm changes asap, but can not issue another voucher in that case. You can bring the original voucher and mention the change and the person you communicated it with. Our seaside office will be aware of it the change.
Arrivals and Delays
Note that the speedboats to and from the islands in the Koh Chang archipelago will have to leave on schedule at all times. Requests to have our speedboat wait a few minutes can sometimes be honored, but delays of more than 10 minutes are considered the absolute limit.